Technical Help

Table of Contents

This section provides access to a range of links that can be used when checking Glow functionality from within stakeholder networks.

Functionality checks #

The following links will allow you to access elements of each Glow component to check functionality. There is also a Yammer community group about technical checks.

Check URL Additional Information
Glow Blogs https://blogs.glowscotland.org.uk/glowblogs/glowbloghelp/ The link will open a public Glow Blog and ensure that the ports are open as required. There is content that provides further help with Glow Blogs.
Microsoft Office 365 Firewalls https://support.office.com/en-gb/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2?ui=en-US&rs=en-GB&ad=GB The link provides further information on Office 365 URLs and IP address ranges.
Microsoft Office 365 Client Requirements https://support.office.com/en-IN/article/Office-365-system-requirements-719254c0-2671-4648-9c84-c6a3d4f3be45 The link provides further information on the client requirements for Office 365.
Microsoft Office 365 Productivity Suite Access https://www.office.com/?home=1&auth=2 Users are able to enter an email address to which password reset notifications will be sent. For local authority provided email systems, the local spam filters will need to allow email from do-not-reply@rmunify.com. If no password reset email address is given, then a local administrator would need to reset a user’s password.
Password Recovery email address https://test.glow.scot/docs/rm-unify/logging-in-to-glow/ Users are able to enter an email address to which password reset notifications will be sent. For local authority provided email systems, the local spam filters will need to allow email from do-not-reply@rmunify.com. If no password reset email address is given, then a local administrator would need to reset a user’s password.
Google for Workspace Services - Firewalls https://support.google.com/a/answer/2589954?hl=en This link provides information on the client requirements for Google Drive and Docs.
Google Hangouts https://support.google.com/a/answer/1279090?hl=en This link provides information to help you optimise your network for using Google Hangouts.