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Applications in Glow

1

App Approval Process

Devices

2

Device Registration – School Issued Devices
Setting Up Microsoft Office Apps or Teams on Windows Desktops

FAQ

19

How do I get a Glow login?
Can you access Glow on mobile phones and other devices?
What support is provided for using Glow?
Has a Data Privacy Impact Assessment been carried out on Glow?
Who owns the intellectual property right to user generated content in Glow?
What information is available about usage and performance of Glow?
What happens when a pupils or member of staff leave and doesn’t move to another establishment in Glow?
Some learners need assistance logging in – how can they manage this at home?
Can you record live sessions in Glow?
Can I pre-record and publish to my class?
Can I get a Glow login for myself or class?
Who can manage Glow accounts in my schools or establishment?
I am a parent. How do I access Glow?
Can you update your full class list into a Microsoft Team or Google Classroom?
Where do I keep up to date with service availability within Glow?
Where can I find information on security and privacy?
My account is locked, but I am not receiving a recovery email. Who do I contact to help me log in?
How do we access support regarding Glow account issues?
How do I set a password for my Glow account?

General

5

Technical Help
Logging a problem
Glossary
Online Collaboration Tools
Sharing content in Glow

Glow Blogs

1

Glow Blogs

Google Workspace

14

Google Workspace for Education – Fundamentals
Class membership
Google Drive
Sites
Meet & Chat
Contacts and Calendar
Apps and Extensions
Google Workspace Admin Roles
Google Additional Services
Google Classroom

Microsoft 365

45

What is Microsoft 365?
Outlook and Calendar
Sway
Yammer
SharePoint
Class Notebook
PowerPoint
Excel
Word
Forms
OneNote
Microsoft 365 Groups
Power Automate
Planner
Reflect
Office 365 Pro Plus
Accessing more than one O365 account
Using Office 365 to enhance learning and teaching
Microsoft Login Screen
OneDrive
Delve
External Sharing with O365
Glow-specific help with Sway
Stream Hints and Tips
Stream
Device Registration – School Issued Devices
Setting Up Microsoft Office Apps or Teams on Windows Desktops
Resolving errors where device registration has happened – Error CAA50021
Stream on SharePoint
Teams

RM Unify

11

Glow Login and Launch Pad
Personal Launch Pad Guide
Accounts and Passwords
Logging in to Glow
Resetting your Glow password
Changing your Glow password
Editing your Launch Pad
Resetting a user’s Glow password
Managing Glow accounts
Managing Establishment transfers
Resetting a whole class password

Safety and Security

10

Staying safe online
Glow Community Rules
Password Guidance
Additional Security for Microsoft O365
Report a Concern
Glow Account Guidance
Glow and GDPR
Glow Cookies Policy
Glow Policy Documents
Glow Privacy Policy

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General

Technical Help
Logging a problem
Glossary
Online Collaboration Tools
Sharing content in Glow

Important Pages

Cookie Policy
Privacy Policy
Accessibility Statement
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Useful Links

Glow Usage Statistics
Glow Status Page
Digilearn
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