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FAQ
- How do I get a Glow login?
- Can you access Glow on mobile phones and other devices?
- What support is provided for using Glow?
- Has a Data Privacy Impact Assessment been carried out on Glow?
- Who owns the intellectual property right to user generated content in Glow?
- What information is available about usage and performance of Glow?
- What happens when a pupils or member of staff leave and doesn’t move to another establishment in Glow?
- Some learners need assistance logging in – how can they manage this at home?
- Can you record live sessions in Glow?
- Can I pre-record and publish to my class?
- Can I get a Glow login for myself or class?
- Who can manage Glow accounts in my schools or establishment?
- I am a parent. How do I access Glow?
- Can you update your full class list into a Microsoft Team or Google Classroom?
- Where do I keep up to date with service availability within Glow?
- Where can I find information on security and privacy?
- My account is locked, but I am not receiving a recovery email. Who do I contact to help me log in?
- How do we access support regarding Glow account issues?
- How do I set a password for my Glow account?