Overview #
This page is to support school administrators who manage Glow accounts at school level. This page may also be helpful for any new local authority or establishment Glow Key Contacts.
It pulls together useful links so you have everything at your fingertips for managing Glow accounts.
Useful Links #
Password Guidance
Children in Scotland learn about cyber resilience and internet safety, emphasising strong password creation for Glow accounts. A new password policy effective February 2026 will enhance online safety for users.
Resetting a whole class password
If you are a teacher, you can either reset a password for an individual, or for a whole class. Watch the following video for instructions on how to reset a whole class password.
Glow Contacts
Use this link to find out how to contact your National Glow Key Contact, who will be able to support with any Glow related questions.
Glow Account Guidance
Find out how you manage staff moving within and out with a local authority and how to manage Glow content for these users.
Managing Glow accounts
Find out how you can create accounts, download usernames, disable and delete accounts and how to assign a grace period.
Glow Administrator User Guide
RM Unify is the platform which powers Glow, the online environment for learning and teaching in Scotland. Click below to download the RM Glow Administrator Guide if you are required to manage Glow accounts.
Webinars #
FAQs #
A: Yes, there should be. If you are not sure if you have one, or who it is, please contact your Glow Key Contact who can find out for you.
A: Yes, this is possible, there is a check box when you are changing the password on their behalf which forces them to do this at next login with their new password. Password guidance is available on Glow Connect, our public facing website: Password Guidance – Glow Connect.
A: A Super Admin will be able to remove the legacy Admin. If you are not sure if you have one, or who it is, please contact your Glow Key Contact who can find out for you.
A: A Super Admin has permissions to do that for you. If you are not sure if you have one, or who it is, please contact your Glow Key Contact who can find out for you.