To reset your Glow password, you must first set up a recovery email address (you will be prompted to do this when you first log in to Glow). You can then reset your password by clicking on the ‘Forgotten your password?’ link on the Glow sign in screen:
When you have set up your password recovery email and verified it clicking on Forgotten your password? will take you to the following screen:
Enter your password recovery email address then click ‘Reset’. Note that for security reasons, you will not be told at this stage if you have entered a valid email address. A confirmation message will then appear on the screen:
Check the inbox of your recovery email address for a message like this:
Click on the link to reset your password (or copy the password reset link and paste it into your browser). You will then see the following screen:
Complete the ‘New password’ and ‘Confirm password’ fields. Accept your new password by clicking ‘Change password’. The screen will change to this:
Click on the ‘Sign in with new password’ button to access Glow. You will receive confirmation to your password recovery email that your password has been reset.
Top Tip #
It is best practice to give RM Unify 5 – 10 minutes to process a new password before opening any apps within Glow.
The infographic on the right hand side could be shared with schools to support with this process.
Glow Password Reset guidance document is available to download below,
Troubleshooting #
If you have not previously set up a password recovery email when prompted you can still do this when you are logged in to Glow. On the RM Unify Launch Pad click on your name at the top right and select My Profile. On the left click on Password Recovery. Type in an email address (not your Glow O365 email address) and follow the instructions to verify it. You can now use this email address to reset your password using the Forgotten your Password? link on the Glow log in screen.
If you are a staff member (teaching or non-teaching) and are having trouble with resetting your Glow password, please contact your school ICT or Glow co-ordinator. Alternatively, contact your local authority helpdesk.
If you are a student, a member of staff at your establishment should be able to reset your password for you.