The table below provides answers to some common questions and will be updated based on feedback.
Gmail #
The Gmail service is disabled for all users. Any notifications from Google Workspace will be sent to Glow Mail (Outlook).
At the moment, Outlook is the only mail service offered within Glow and there are no plans to offer Gmail in the immediate future.
Chrome Sync #
Chrome Sync is enabled for Staff only and means the configuration of Chrome, including installed apps and extensions, will follow users in browsers and/or devices they sign in to and use this. Before turning this on, users should be aware that it may sync data such as passwords, browsing history and card details so it is not recommended for shared devices.
Chrome Management #
Some of these settings are made available to users with delegated admin roles to help reduce the burden of managing and provisioning Chrome Devices such as Chromebooks. Delegated admins may manage Devices, Device Settings and Managed Guest Session Settings. However, User & Browser Settings and Apps & Extensions settings permissions are part of the constant national service offering and not delegated to Glow Customers. This is to maintain the integrity of the service offering and ensure compliance with various Terms and Conditions. Any change requests to these settings would need to be reviewed for suitability for all Glow Customers.
There are additional management options within Chrome for Managed Browsers and Google Meeting Room Hardware but these are not available within Glow due to a Google requirement for end user consent to be ‘obtained and maintained’. This is not sustainable and could result in significant additional resource being required both centrally and at local authority and/or institutional level.
Printing #
Tenancy Admins have the ability to add printers to Chrome devices and make them available for enrolled devices. There is guidance available on how to do this on the Chrome Help Site. If you have requirements within your authority then your Key Contact should be able to advise on this.
Guidance on using printers from devices is also available.