Microsoft has added a new Summarise button in Outlook that lets staff quickly generate an AI summary of the current email thread directly from the reading pane.
Copilot generates a structured summary, often including:
- Key points
- Decisions
- Action items
- Unresolved questions
You can then copy the summary, refine it, or ask follow‑up questions.
💡When it could be most useful:
- Long back‑and‑forth threads
- Catching up after time away
- Understanding decisions made in a group discussion
- Preparing responses without rereading everything
This works via Copilot chat in Outlook and applies to both Classic Outlook and the new Outlook for Windows. It is only available for staff in Glow.
