There are a number of G Suite for Education Core Services made available through G Suite in Glow. The Education Scotland Glow Team are continuously developing a list of requirements based on user feedback and other factors to ensure the configuration of G Suite in Glow meets our user’s needs.

Any changes to the offering in Glow are subject to a governance process and updates will be issued to Glow Key Contacts as required. All changes to the configuration will take into account safeguarding, privacy, usability and must fit with the overall service requirements in Glow.

As of Monday 21st October 2019, users will not be able to sign into G Suite for Education Additional Services when using Glow. Further details can be found in the FAQ below.

Glow Customers can request third party apps and extensions to be added to their tenancy. Guidance on requesting these is available here.

Gmail The Gmail service is disabled for all users. Any notifications from G Suite will be sent to Glow Mail (Outlook).

At the moment Outlook is the only mail service offered within Glow and there are no plans to offer Gmail in the immediate future.

Jamboard The Jamboard web service is available for all staff and students when logged into Glow. This is a digital whiteboard that allows users to collaborate on their ‘Jams’. Further information can be found on the Google support site – https://support.google.com/jamboard/#topic=7383643
Chrome Sync Chrome Sync is enabled for Staff Only and means the configuration of Chrome, including installed apps and extensions, will follow users in browsers or devices they sign in to and use this. Before turning this on users should be aware that it may sync data such as passwords, browsing history and card details so it is not recommended for shared devices.
Chrome Management Some of these settings are made available to users with delegated admin roles to help reduce the burden of managing and provisioning Chrome Devices such as Chromebooks. Delegated admins may manage Devices, Device Settings and Managed Guest Session Settings. However, User & Browser Settings and Apps & Extensions settings permissions are part of the constant national service offering and not delegated to Glow Customers. This is to maintain the integrity of the service offering and ensure compliance with various Terms and Conditions. Any change requests to these settings would need to be reviewed for suitability for all Glow Customers.

There are additional management options within Chrome for Managed Browsers and Google Meeting Room Hardware but these are not available within Glow due to a Google requirement for end user consent to be ‘obtained and maintained’. This is not sustainable and could result in significant additional resource being required both centrally and at local authority and/or institutional level.

Printing Tenancy Admins have the ability to add printers to Chrome devices and make them available for enrolled devices. There is guidance available on how to do this on the Chrome Help Site. If you have requirements within your authority then your Key Contact should be able to advise on this.

Guidance on using printers from devices is also available

Additional Services FAQs

What is the difference between Core Services and Additional Services?

Core Services are purely educational and include services such as Drive, Classroom and Calendar while Additional Services are designed for consumers and include services such as YouTube.

More information can be found on Google’s support site.

Are Core Services affected?

No. The set of Core Services and the associated configuration offered within Glow will not change and access to these are not affected.

Can I still use Additional Services?

Yes. Most of these services can still be used although users will not be able to log into them. An example of this is that a user will be able to access Google Maps but their location history will not be stored as they will be accessing anonymously.

Why can’t I sign into Additional Services?

Google require consent to be obtained and maintained before users can access Additional Services. Due to the high number of Glow users, this is not sustainable and could result in significant additional resource being required both centrally and at local authority and/or institutional level.

How will I be affected by this?

Users will still be able to access most Additional Services but they will not be able to sign in. Comparative testing of being signed in an anonymous use has highlighted some areas users may want to consider:

    • Chrome Web Store – Users can still search and download apps that have been whitelisted for their tenancy (see https://glowconnect.org.uk/apps-and-extensions/). However, collections cannot be used so local administrator may wish to publish approved lists of links to their users.
    • Google Bookmarks – Bookmarks cannot be associated with a user account. However, this will not affect browser based bookmarks.
    • Google Books – Users can still search for and access books but cannot save to a library.
    • Google Cloud Print – Users will be unable to sign into Google Cloud Print. Native printing will not be affected and users will be able to print to local network printers.
    • Google Earth/ Google Maps/ Google My Maps – Google Earth and Maps can be used as normal. However, users will not be able to store location history, map edits or points of interest.
    • Google Takeout – Users will not be able to export all user data to an archive file. However files, etc can still be downloaded as normal from Drive.
    • Search & Assistant – Users can still use the search functionality but cannot store personal results and Google will not be able to use data to personalise results or advertising.
    • YouTube – Users can still search and play all videos but will not be able to create and manage playlists.