Frequently Asked Questions

Can you access Glow on mobile phones and other devices?

All Glow services are accessible through the web browser on any device, including mobile devices such as smartphones and tablets.

Whilst it is possible to access all of the Glow Microsoft Office 365 services via mobile devices as described above, what you can and cannot do via specific apps varies.

Further help and support is available in the Office Mobile Quick Start Guides.

How long will Glow be available for?

RM Education were awarded a contract to continue to deliver Glow services through their RM Unify product. This commenced in January 2018 for five and a half years with the opportunity to extend up to a maximum of 10.5 years.

This means Glow Users will be able to continue to use the services, free of charge and in full confidence of the stability and continuity of provision.

Other contracts have also been awarded to Microsoft and Google to provide users with a suite of online productivity tools for communication and collaboration. These contracts commenced in September 2017 and will run for an initial term of 5 years with the opportunity to extend up to a maximum of 10 years.

What support is provided for using Glow?

Glow Connect contains many resources within the Help with Glow section, including links to additional help content. This is aimed at providing guidance on each of the services available within Glow and to demonstrate examples of how Glow can be used in learning and teaching. There are also links to images and video content to demonstrate Glow being used in practice.

There are also communities within Office 365 Yammer where you can search for help that might have been provided to people in the past, raise questions you might have, or carry out discussions online with like-minded colleagues and peers.

If you are having difficulties with any of the Glow services, guidance is available on how to report the problem to your local authority helpdesk.

Has a Data Privacy Impact Assessment been carried out on Glow?

A Data Privacy Impact Assessment (DPIA) was carried out by Education Scotland in consultation with stakeholders and this is reviewed regularly. The up to date version is available below.

Glow Data Privacy Impact Assessment

Who owns the intellectual property right to user generated content in Glow?

User generated content is digitally produced content, in a range of file formats, which has been created by teachers or learners to support the curriculum. Such content can be shared by users using a range of tools and applications within the Glow platform: email, newsfeeds, OneDrive and SharePoint sites.

Users may not share content that is copyrighted, or material for which permission has not been granted by the original owner.

User generated content that is shared on Glow is done so on the understanding that the original owner grants other users the right to download, use and adapt that material for their own teaching and learning needs.

What information is available about usage and performance of Glow?

Education Scotland now publish information on usage and performance of Glow on Glow Connect.

How do I get a Glow login?

A Glow username and password will be provided by your local authority or by the school, college or university that you work in. Scottish education partners who are involved in the delivery of the 3–18 curriculum can also gain access to Glow by applying for a partner or guest account.

What happens when a pupil or member of staff leaves and doesn’t move to another establishment in Glow?

Once the account is marked as a leaver by the establishment administrator the account will be disabled on the system. The data and account can be held for up to 9 months before it is deleted entirely. This is to allow for the students or staff to gain temporary access to their data should they require it during this time. For example an e-portfolio.