---
title: "Blocking of Auto-forwarding emails from Glow"
description: "Glow users can no longer auto-forward emails to external addresses, although they may still manually forward emails within Glow or set auto-forwarding to internal addresses. This change aims to enhance security by reducing phishing and malware risks. Users can potentially use their Glow email as a second profile in corporate Outlook."
url: "https://glowconnect.org.uk/docs/security/blocking-of-auto-forwarding-emails-from-glow/"
updated: "2025-11-03"
category: Safety and Security
---

# Blocking of Auto-forwarding emails from Glow

**Important information: **Glow users will no longer be able to auto forward emails from Outlook within Glow**** **to** ****external recipients**** **outside of Glow.**

## Background

Previously within Glow, users had the ability to enable auto-forwarding via the methods below:

  Enable auto-forwarding for all Glow emails from the settings within Outlook Setting up Glow email rules for auto-forwarding specific emails  Setting up an auto-forwarding rule when enabling an out of office for Glow email

## What's changed?

Glow users still have the ability to set up auto-forwarding rules, but these will be blocked for email addresses outside of Glow, and will no longer work.

When Outlook receives a command to auto-forward an email from Glow to an email address outside of Glow, users will receive an error message in their Glow inbox.

A screenshot of the error message can be seen on the right.

![Error message from blocking auto forwarding](https://i0.wp.com/glowconnect.org.uk/wp-content/uploads/2025/10/Error-message-from-blocking-auto-forwarding.png?resize=979%2C658&quality=80&ssl=1)

## What kind of auto-forwarding still works within Glow?

The following scenarios will still work within Glow:

  Manual forwarding Glow emails internally within Glow  Manually forwarding Glow emails to external email addresses Auto-forwarding rules to internal Glow email addresses

## What's the rational behind this change?

Forwarding of emails can be used by attackers to compromise accounts in other systems, removing the ability to forward emails would not only prevent this mode of attack but also limit the spread of phishing and malware out with the platform, making it easier to manage the removal of phishing and malware from mailboxes.

![Image of someone trying to hack into a laptop](https://i0.wp.com/glowconnect.org.uk/wp-content/uploads/2025/10/Image-of-someone-trying-to-hack-into-a-laptop.png?resize=546%2C351&quality=80&ssl=1)

## Are there any alternative options?

Some local authorities allow Glow users to set up their Glow email address as a second profile within their corporate Outlook app, which allows users the ability to switch between the two email accounts quickly and easily.

Please note, this will depend on your local set up.

Your local authority [Glow Key Contact](https://glowconnect.org.uk/contacts/) will be able to let you know if this is possible.