--- title: RM Unify Admin Support description: The RM Unify Admin Support page assists school administrators in managing Glow accounts, providing essential links and guidance for password security and account management. It includes instructions for resetting passwords, resources for safeguarding online activity, and contact information for Glow Key Contacts to resolve access issues. url: "https://glowconnect.org.uk/docs/rm-unify/rm-unify-admin-support/" updated: "2026-04-22" category: RM Unify --- # RM Unify Admin Support ## Overview This page is to support school administrators who manage Glow accounts at school level. This page may also be helpful for any new local authority or establishment Glow Key Contacts. It pulls together useful links so you have everything at your fingertips for managing Glow accounts. ![RM Unify screenshot on a laptop](https://i0.wp.com/glowconnect.org.uk/wp-content/uploads/2025/03/RM-Unify-screenshot-on-a-laptop.jpg?resize=1280%2C720&quality=80&ssl=1) ## Useful Links [![Supporting young people to stay safe online graphic](https://i0.wp.com/glowconnect.org.uk/wp-content/uploads/2024/07/Untitled-1-1.png?fit=1920%2C1080&quality=80&ssl=1)](https://glowconnect.org.uk/docs/security/password-guidance/) #### [Password Guidance](https://glowconnect.org.uk/docs/security/password-guidance/) Children in Scotland learn about cyber resilience and internet safety, emphasising strong password creation for Glow accounts. A new password policy effective February 2026 will enhance online safety for users. [Continue Reading](https://glowconnect.org.uk/docs/security/password-guidance/) [![Supporting young people to stay safe online graphic](https://i0.wp.com/glowconnect.org.uk/wp-content/uploads/2024/07/Untitled-1-1.png?fit=1920%2C1080&quality=80&ssl=1)](https://glowconnect.org.uk/docs/rm-unify/resetting-a-whole-class-password/) #### [Resetting a whole class password](https://glowconnect.org.uk/docs/rm-unify/resetting-a-whole-class-password/) If you are a teacher, you can either reset a password for an individual, or for a whole class. Watch the following video for instructions on how to reset a whole class password. [Continue Reading](https://glowconnect.org.uk/docs/rm-unify/resetting-a-whole-class-password/) [![National Glow Key Contacts graphic](https://i0.wp.com/glowconnect.org.uk/wp-content/uploads/2024/08/GKCs.png?fit=1280%2C720&quality=80&ssl=1)](https://glowconnect.org.uk/contacts/) #### [Glow Contacts](https://glowconnect.org.uk/contacts/) Use this link to find out how to contact your National Glow Key Contact, who will be able to support with any Glow related questions. [Continue Reading](https://glowconnect.org.uk/contacts/) [![RM Unify Launchpad Graphic](https://i0.wp.com/glowconnect.org.uk/wp-content/uploads/2024/12/RM-Unify-Graphic.png?fit=1280%2C720&quality=80&ssl=1)](https://glowconnect.org.uk/docs/security/glow-account-guidance/) #### [Glow Account Guidance](https://glowconnect.org.uk/docs/security/glow-account-guidance/) Find out how you manage staff moving within and out with a local authority and how to manage Glow content for these users. [Continue Reading](https://glowconnect.org.uk/docs/security/glow-account-guidance/) [![RM Unify Launchpad Graphic](https://i0.wp.com/glowconnect.org.uk/wp-content/uploads/2024/12/RM-Unify-Graphic.png?fit=1280%2C720&quality=80&ssl=1)](https://glowconnect.org.uk/docs/rm-unify/managing-glow-accounts/) #### [Managing Glow accounts](https://glowconnect.org.uk/docs/rm-unify/managing-glow-accounts/) Find out how you can create accounts, download usernames, disable and delete accounts and how to assign a grace period. [Continue Reading](https://glowconnect.org.uk/docs/rm-unify/managing-glow-accounts/) ![Glow RM Unify Graphic](https://i0.wp.com/glowconnect.org.uk/wp-content/uploads/2024/11/RM-Unify-Graphic.png?resize=1280%2C720&quality=80&ssl=1) #### Glow Administrator User Guide RM Unify is the platform which powers Glow, the online environment for learning and teaching in Scotland. Click below to download the RM Glow Administrator Guide if you are required to manage Glow accounts. ![Icon](https://glowconnect.org.uk/wp-content/plugins/download-manager/assets/file-type-icons/pdf.svg) **Glow Administrator User Guide - Sept 2026 797 downloads 2 MB** **[Download](#)** ## Webinars [RM Webinar: Summer School Return Tasks](https://www.youtube.com/embed/KOhU8vCOVMU?feature=oembed&color=red&rel=1&controls=2&start=true&end=true&fs=1&iv_load_policy=1&mute=1&modestbranding=0&cc_load_policy=0&playsinline=1&autoplay=0) [https://www.youtube.com/watch?v=IgpSFWxQfj0&list=PLcD2TdZ4bXSnHaWOgJig1VKBrX5B6agaf&index=6](https://www.youtube.com/watch?v=IgpSFWxQfj0&list=PLcD2TdZ4bXSnHaWOgJig1VKBrX5B6agaf&index=6) ## FAQs ##### Q:  I just have a teaching account, should there be a management account in each school?  A:  Yes, there should be.  If you are not sure if you have one, or who it is, please contact your [Glow Key Contact](https://glowconnect.org.uk/contacts/) who can find out for you.    ##### Q:  When changing password for lower stages we use very simple password, is it OK not to make student change password on their next log in  A:  Yes, this is possible, there is a check box when you are changing the password on their behalf which forces them to do this at next login with their new password. Password guidance is available on Glow Connect, our public facing website: [Password Guidance – Glow Connect](https://glowconnect.org.uk/docs/security/password-guidance/).  ##### Q:  I'm a new admin, can I disable the old admin who has left our organisation now?  A: A Super Admin will be able to remove the legacy Admin.  If you are not sure if you have one, or who it is, please contact your [Glow Key Contact](https://glowconnect.org.uk/contacts/) who can find out for you.    ##### Q:  How do I get myself upgraded to a Super Admin?  A:   A Super Admin has permissions to do that for you.  If you are not sure if you have one, or who it is, please contact your [Glow Key Contact](https://glowconnect.org.uk/contacts/) who can find out for you.