---
title: Managing Glow accounts
description: Find out how you can create accounts, download usernames, disable and delete accounts and how to assign a grace period.
url: "https://glowconnect.org.uk/docs/rm-unify/managing-glow-accounts/"
updated: "2025-11-12"
category: RM Unify
---

# Managing Glow accounts

## How to create user accounts

Glow administrators are able to create Glow accounts or amend existing account details. Watch the following video to find out how:

[glow - rm unify - how to create new users](https://www.youtube.com/embed/c3tSUubfbJM?feature=oembed&color=red&rel=1&controls=2&start=true&end=true&fs=1&iv_load_policy=1&mute=1&modestbranding=0&cc_load_policy=0&playsinline=1&autoplay=0)

## How to download usernames and passwords

Glow administrators are responsible for distributing account credentials to their owners. Watch the following video to find out how to do this:

## How to disable and delete accounts

If you delete a user in RM Unify, their account and associated accounts in Office 365 and other apps will be permanently removed. If you disable a user in RM Unify, the account will be locked but not deleted. The following video explains how to do both of these things.

[RM Unify support- Delete and disable accounts](https://www.youtube.com/embed/98iUKczhzvw?feature=oembed&color=red&rel=1&controls=2&start=true&end=true&fs=1&iv_load_policy=1&mute=1&modestbranding=0&cc_load_policy=0&playsinline=1&autoplay=0)

## How to assign a grace period

Most Glow users are created automatically based on a data feed from SEEMiS. When the end date for a student or staff record passes in SEEMiS, the corresponding user is deleted from Glow.

Grace period provides a way for the users to be given extra time to access Glow, even though their account would normally have been deleted. Examples of when it may be useful to apply a grace period to a user would be:

- Summer holidays when it might be useful for P7-S1 transitions.
- Students leaving at the end of S6 but might still need access to their email for FE/HE communications.
- Teachers moving between schools and are not in SEEMiS during the intervening period.

For more information on assigning a grace period, please see the guide below:

[Grace Period functionality in Glow](https://support.rm.com/technicalarticle.asp?cref=tec5640846)

For further information on all of the above, please see the Glow Administrator User Guide below:

     ![Icon](https://glowconnect.org.uk/wp-content/plugins/download-manager/assets/file-type-icons/pdf.svg)

### [Glow Administrator User Guide - Sept 2026](https://glowconnect.org.uk/download/glow-administrator-user-guide/)

  1 file(s)  2 MB   [Download](#)