---
title: Trying to access a personal Google account
description: You may be trying to login to a personal Google account but are instead redirected to the RM Unify sign in page. This could be due to cached internet files for a federated RM Unify Google account that may have…
url: "https://glowconnect.org.uk/docs/google-workspace/trying-to-access-a-personal-google-account/"
updated: "2025-03-15"
category: Google Workspace
---

# Trying to access a personal Google account

You may be trying to login to a personal Google account but are instead redirected to the RM Unify sign in page. This could be due to cached internet files for a federated RM Unify Google account that may have been previously used on that device (e.g. staff or pupils with both a school Google account and a personal Google account).

If you are being automatically redirected to an RM Unify login screen when trying to log onto Google services using a personal account (e.g. @gmail.com) and not a school/establishment related account, you may wish to clear your internet files to stop this happening.

### Clear temporary Internet files

The links below cover how to clear temporary Internet files on the most commonly used web browsers:

- Windows® Internet Explorer®: [https://support.microsoft.com/en-gb/help/17438/windows-internet-explorer-view-delete-browsing-history](https://support.microsoft.com/en-gb/help/17438/windows-internet-explorer-view-delete-browsing-history)
- Microsoft® Edge: [https://support.microsoft.com/en-gb/help/10607/microsoft-edge-view-delete-browser-history](https://support.microsoft.com/en-gb/help/10607/microsoft-edge-view-delete-browser-history)
- Google Chrome™: [https://support.google.com/chrome/answer/95582?hl=en](https://support.google.com/chrome/answer/95582?hl=en)
- Mozilla® Firefox®: [https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox](https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox)
- Safari®: [https://www.techwalla.com/articles/how-do-i-remove-temporary-internet-files-on-a-mac](https://www.techwalla.com/articles/how-do-i-remove-temporary-internet-files-on-a-mac)

### Checks

Once all the temporary Internet files have been cleared, please restart the computer and re-test. You should no longer be redirected to an RM Unify login screen.