---
title: My account is locked, but I am not receiving a recovery email. Who do I contact to help me log in?
description: "We would advise you to contact the school or establishment you work in directly as accounts are managed locally. Glow contacts can be found [here](https://glowconnect.org.uk/contacts/). There is information on resetting your Glow password [here](https://glowconnect.org.uk/docs/rm-unify/resetting-your-glow-password/). We would suggest you set up a recovery…"
url: "https://glowconnect.org.uk/docs/faq/my-account-is-locked-but-i-am-not-receiving-a-recovery-email-who-do-i-contact-to-help-me-log-in/"
updated: "2025-02-24"
category: FAQ
---

# My account is locked, but I am not receiving a recovery email. Who do I contact to help me log in?

We would advise you to contact the school or establishment you work in directly as accounts are managed locally. Glow contacts can be found [here](https://glowconnect.org.uk/contacts/).

There is information on resetting your Glow password [here](https://glowconnect.org.uk/docs/rm-unify/resetting-your-glow-password/).

We would suggest you set up a recovery email in case you forget your password. Details on how to do this can be found here.