Contingency Planning

We recognise the importance of being prepared for unforeseen events in school life – snow days, flooding or fire just to name a few. Here’s how Glow can be used as one of your key assets to continue to deliver education during an unexpected event.

Glow is an anytime, any device and anywhere service – all you need is a device with an internet connection. It can be used at home, from another school building or even to support pupils away from school. All pupils and teachers in Scotland are entitled to a Glow account.

A Glow account provides access to a suite of applications configured for your school. This can include Microsoft O365, Glow Blogs and Google Workspace for Education.

The advice below will help you to work through the practical tasks that need to be undertaken in advance to ensure Glow can be used to provide continuity of education during an event which results in school closures or pupils working elsewhere.

We hope this helps to identify how you can use Glow to work as quickly and easily as possible during an unforeseen event. Your Glow Key Contact can help if you have any questions and further support is available from the Glow Team at Education Scotland via

Is your school set up to use Glow?

  • If you don't know who manages your school Glow accounts, or you are not sure if your school has been set up to use Glow, please contact your Glow Key Contact in the first instance and they will be able to advise you

Do you have a procedure for forgotten usernames and passwords?

  • If pupils and staff are working away from school premises you should have a a process in place for these users to be able to reset passwords or confirm usernames securely. Usernames, passwords and other personal information should not be posted publicly on social media.

Make sure staff and pupils have access to their Glow accounts

Working together regardless of location

  • There are a number of tools in Glow that can be used to support online learning, collaboration and sharing of materials. Get familiar with the different options available and support to get started here
  • Get some plans in place to agree a ‘meeting place’ in Glow and where learning will take place and materials will be shared. This may be different across departments in the school or supporting the collaboration spaces that have already been set up. For example Teams, Classroom, OneNote, Glow Blogs, SharePoint.
  • All Glow services are accessible through the web browser on any device, including mobile devices such as smartphones and tablets. Mobile apps can be downloaded and used to provide easy access and alerts to some of the tools in Glow. Use the Office Mobile Quick Start Guides to get started.
  • Skype for Business can be used to set up online face-to-face meetings (web conferences) e.g. to deliver topics and classes online for pupils.

Keeping up to date

  • Use Notifications to share news and information across your school for logged in users.
  • Glow Blogs can be used to make simple blogs or complex websites and a number of options are available when sharing them. They can be used to support the sharing of information across the school or individual classes. This might be to share news with parents and pupils or to share materials. For help on setting up school websites or class blogs visit the Glow Help Blog.
  • Sway can be used to create content such as school newsletters to share with parents and the wider learning community outside of Glow. More information on sharing Sways can be found here.
  • There are a number of easy ways to share content in Glow and out with Glow to support areas such as parental engagement. Some of the options that can be used during school closures or throughout the school year are detailed here on Glow Connect.
  • Forms can be used to capture information from sources both in and out with Glow. For example using a survey to gather pupil views across a whole school or creating a quiz for formative assessment. Find more information on sharing and collaborating using Forms.

Sharing information with pupils, parents, carers and the wider community

  • If you would like to keep your parents, carers and pupils updated then public posts on Glow Blogs may be suited to your needs.

Frequently Asked Questions

Our focus at this time will be on supporting existing services and users. There are currently no plans to introduce significant technical changes to our platforms.  That said, we will continue to evolve services to best support the remote education provision where possible.

As we continue to evolve the service to meet the needs of users an imminent change will see the launch of the Stream service within Glow O365.  Stream can allow you to store, share and organise video content. See our Stream guidance here: An FAQ regarding the recording of live lessons can be found in Q4.

The Glow service forms part of the provision of education delivered by many schools. Local authorities are best placed to agree the most appropriate technology for their learners. The authorities have been working on their continuity plans throughout 2020 and there are many different and packages and creative ways to support learning for those requiring           assistance in addition to the use of Glow. Parents and learners please speak with your school or local authority should you need further information regarding local support provision.  

We are aware there is a growing ask in the system to be able to provide this functionality. Whilst we are pleased to report that this function is already available in G Suite Google Meet, it is not available in Microsoft Teams. This is due to a range of challenges in terms of risk and technical controls. We will continue to pursue this but we are currently unable to confirm any go-live date.

Our top priority at present is service stability. Microsoft and Google are currently rolling out a lot of changes and it is important that we fully assess these. We will review all new features and will make them available in due course as long as they meet our criteria for providing quality and reliability.

Yes – you could use either Microsoft Teams or Google Classroom to upload video media and share directly with your classes. If appropriate these video files can be shared externally e.g. using a Glow blog, Google site or via email.
For more information on creating videos for learners see 

The standard process for requesting a Glow login should be followed.  This  would normally be instigated by the Glow Administrator at the school or local  authority.  If your administrator is unavailable please refer to local guidance for alternative support process during this period.  Glow Contacts can be found here: 

If you are a local authority or an independent school and you would like access to Glow for staff and pupils please contact us at

Accounts are managed at a local level using a Glow Administrator login. Establishments can have more than one Glow Administrator account assigned to allow for flexibility and additional support. Guidance around administrator logins can be found here.

There are a number of ways to provide face to face learning during this time.  Glow provides access to a range of toolsets including Microsoft Teams, Google Classroom and Skype for Business. Advice can be found to support you here: Meetings in Teams and Google Meet & Chat.

Access to Glow is restricted to learners and educators and is not available for parent access. However, a number of resources are provided to help keep parents informed about their children’s learning. Please see here for more information.

There are a number of routes to this information but the easiest way to find live updates is to visit the sites below:

Information is readily available on Glow connect here.

Please remember to act online as you would in school – usernames, passwords and other information should not be posted publicly on social media.

We would advise you to contact the school or establishment you work in directly as accounts are managed locally. Glow contacts can be found here.

There is information on resetting your Glow password here.

We would suggest you set up a recovery email in case you forget your password. Details on how to do this can be found here.

We would advise you to continue to follow your usual internal support route following the guidance provided by your school or establishment. Please see local contact information here.

Every Glow user can choose their own password. There is guidance available here.