We recognise the importance of being prepared for unforeseen events in school life – snow days, flooding or fire just to name a few. Here’s how Glow can be used as one of your key assets to continue to deliver education during an unexpected event.
Glow is an anytime, any device and anywhere service – all you need is a device with an internet connection. It can be used at home, from another school building or even to support pupils away from school. All pupils and teachers in Scotland are entitled to a Glow account.
A Glow account provides access to a suite of applications configured for your school. This can include Microsoft O365, Glow Blogs and Google G Suite for Education.
The advice below will help you to work through the practical tasks that need to be undertaken in advance to ensure Glow can be used to provide continuity of education during an event which results in school closures or pupils working elsewhere.
We hope this helps to identify how you can use Glow to work as quickly and easily as possible during an unforeseen event. Your Glow Key Contact can help if you have any questions and further support is available from the Glow Team at Education Scotland via firstname.lastname@example.org.
Frequently Asked Questions
Information is readily available on Glow connect here.Please remember to act online as you would in school – usernames, passwords and other information should not be posted publicly on social media.
Given the situation that all of us are in, including Capitas Communications Providers (BT, VMB, Vodafone etc) it’s very unlikely that they will be in a position to move quicker during this situation.
As a result of this there are presently no plans in place to expedite SWAN Circuit Bandwidth Increase requests.
We would advise you to contact the school or establishment you work in directly as accounts are managed locally. Glow contacts can be found here.
There is information on resetting your Glow password here.
We would suggest you set up a recovery email in case you forget your password. Details on how to do this can be found here.
Access to Glow is restricted to learners and educators and is not available for parent access. However, a number of resources are provided to help keep parents informed about their children’s learning. Please see here for more information.
Every Glow user can choose their own password. There is guidance available here.
We have a handy Glow Quick Start Guide which should help you get started.
Our top priority at present is service stability. Microsoft and Google are currently rolling out a lot of changes and it is important that we fully assess these. We will review all new features and will make them available in due course as long as they meet our criteria for providing quality and reliability.